frequently asked questions
ABOUT MY TREATS
How much will my cake cost?
-Because I create custom, edible works of art, each quote will vary. There are several things to take into consideration when quoting orders, like your desired flavor, the number of guests, design complexity, etc. Custom cakes start at $110 for a mini cake to feed up to 8 people.
Do you create desserts for people with food allergens?
-I currently have a limited vegan menu for those that prefer vegan desserts or have an egg/dairy allergy. Please note, my kitchen is NOT nut-free, even if your order does not contain nuts.
I want to add liquor to my desserts. Can you do that?
-I offer infused dessert options where the alcohol is baked into the dessert, however, I do not offer the option to add pipettes or alcohol bottles filled with liquor to my desserts. This is illegal for cottage food businesses, and I would rather not risk the loss of my license :)
PLACING AN ORDER
When should I order?
-Since I am usually fully booked at least 2 weeks in advance, I strongly recommend booking at least 3-4 weeks prior to your event date. The sooner you contact me about a cake, the more likely your date is available. Remember, it’s never too early! You can submit an order request here.
How do I order a custom cake?
-You can order three ways- DM me on Instagram, email me at dsimon@pastryaddictco.com or submit an order request here. I’ll need ALL of the following information to provide an accurate quote: date of event, number of guests, any inspirational pictures (and any dislikes about the images), and budget.
I know it’s last minute, but can I place an order for this weekend?
-Because I’m usually booked a few weeks in advance, I can’t guarantee same week availability on custom desserts. Should I have availability for your order, your full payment will be due at booking.
Can I taste your cake prior to booking?
-Yes you can! I offer cake tastings paired with a virtual consultation. These are $50 and include 3 cake flavors of your choice, as well as a full hour to pick my brain with your design questions. If your schedule won’t permit an entire consultation, I offer tasting boxes to go!
Do you ship your products?
-Due to our local laws, Pastry Addict and Company is not allowed to ship any products across state lines. Should you ever visit the Atlanta area, let me know and I would love to whip up something special for you!
ORDER PAYMENTS
Do I have to pay for my order up front?
-Yes. I only take a limited number of orders per day/week and I base my schedule upon first paid/first served policy. I require a non-refundable retainer of 50% of the order total at the time your order is placed. Your remaining balance is due 10 days prior to your event date. If your balance is not paid in full on your due date, your order will be canceled and will not be processed.
Why is my retainer non-refundable?
-Because I book up well in advance, there is no way for me to regain the clients I turned away from reserving your event. The retainer ensures my availability and I manage my schedule and production based on your order.
How do I pay for my order?
-I only accept credit/debit cards, everything is done online. For your safety, though, I do not store card information or accept payments over the phone. You’ll receive an invoice via email for you to pay online.
PICK UP AND DELIVERY
Can I pick up my order?
-Pick up is offered in Duluth, 30096. I do not “meet” clients for order pick up. Any location that is not my pick up location will be considered a delivery and will be charged as such.
Can you deliver my order?
-Yes! My delivery fee is $75 to any location within a 20-mile radius of us, with an additional $1.50 per mile outside the radius.
What happens if I am not at the delivery location to receive my order?
-If neither you nor the recipient is available on site during your scheduled delivery date, I am unable to get in touch with you, and no special instructions were made prior to the delivery, the order will be returned to my kitchen and stored for 48 hours. It is then up to you to reschedule a pickup time with me to receive the order.
If you would like to reschedule your order for delivery, you will incur an additional delivery charge for the second trip. If new arrangements have not been made within 24 hours after your original date and time, Pastry Addict will discard your order. You will have to place a new order for your dessert.
CHANGES AND CANCELLATIONS
How can I change my order?
-To change an order, please contact me via phone or email. Changes for orders can be placed up to 10 days prior to the scheduled pick up/delivery. For weddings, please refer to the specifics of your contract for order changes.
How can I cancel my order?
-To cancel an order, please cancel by email. All canceled orders will forfeit only their retainer if canceled at least 10 days prior to the event date. If your order is canceled less than 10 days before your event, you will forfeit all payments made to date.
I need to change or cancel my wedding order. What do I do?
-If you have any questions or concerns regarding my policy for wedding cakes and desserts, please refer to the cake contract that was signed. If your question cannot be answered within the contract, feel free to call or email me and ask.